Systems Administration Specialist

Posting Details

Posting Text

Title Systems Administration Specialist
Position Title Systems Administration Specialist
Department TBR-Information Technology
Position Summary

Responsible for the routine support of IT servers and appliances utilized enterprise wide, assisting wth monitoring security and bandwidth management, and server hardware and software installation and setup. This position works closely with other IT operations staff in ensuring that all mission critical systems and services are operational and accessible and will work with end users in troubleshooting issues related to these systems and services. Additionally the incumbent will assist with the design and install PC disk images for end user laptop/desktop PCs and PDAs, to include multipurpose applications such as word processing, spreadsheets, graphics, e-mail client, etc., special purpose programs as well as maintenance utilities, drivers and other relevant tools for such uses as security or communication with servers/appliances/services. Serves as a backup to the IT Operations Manager while on leave-of-absence.

Typical Duties and Responsibilities

Install server/appliance software, apply patches, manage file systems, monitor performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.
Assist with the deployment, maintenance, and troubleshooting of desktop/laptop PCs, edge networking infrastructure and devices such as hubs, routers, wireless access points, printers, hardwired ports, Cat 5/6 & fiber optic installations, special purpose appliances as might be used for firewalls, VPN, security, DNS.
Backup/restore systems and files, provision accounts, password maintenance, and end user support of servers.
Hardware/software configuration; and management.
Detect and facilitate restoration of server/appliance failure and other mission critical outages; insuring the consistency and integrity of file systems.
Detect and facilitate restoration of server/appliance failure and other mission critical outages; insuring the consistency and integrity of file systems.
Assist with security concerns related to current exploits, threats, patches, work-arounds, etc.
Help implement IT policies and procedures.
Provide support to end user as needed with server issues, laptop/desktop set-up, upgrades, connections to peripherals, troubleshooting, special configurations, installation of new software or hardware, etc.
Log and track trouble tickets; document problems/resolutions and configurations.

Required Qualifications

Associate’s degree in a related field, but will consider extensive experience in lieu of degree;
4 years of job related experience;
Experience with basic server administration and technical support of Solaris/Linux and Microsoft Windows Server, Active Directory, Group Policy, DNS, and Exchange email server;
An understanding of WAN and LAN network protocols and principles including TCP/IP, DNS,DHCP, and WINS;
Working in a mixed hardware environment; and
TCP/IP networking with experience in IT security and client/server application models.

Preferred Qualifications

Bachelors Degree in related field

Knowledge, Skills, Abilities and Work Characteristics

Demonstrated organizational and project management skills;
Demonstrated ability to understand customer needs and provide quality service;
Demonstrated willingness to work flexible hours and rotate as an “on-call” troubleshooter;
Excellent interpersonal and oral/written communication skills;
Excellent written and oral communication skills;
Ability to develop and maintain positive collaborative working environment; and
Prioritization skills and capacity to manage multiple deadlines.

Pay Rate
Posting Date 01/04/2017
Closing Date 02/01/2017
Open until Filled Yes
Special Instructions to Applicants

Position re-opened as “Open Until Filled.”

Type of Appointment
FLSA Status Non-Exempt
Employment Category
Location Tennessee Board of Regents (Nashville)
Location of Position Nashville, TN
Posting Number 005013

Posting Specific Questions

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    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents