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Computer Laboratory Technician

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Please see Special Instructions for more details.

This posting is for 2 positions. Full-time employees at Southwest work 37.5 hours per week. Benefits include health insurance, annual and sick leave, tuition assistance and retirement. Salary is commensurate with colleges pay scale. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employment is contingent upon

Posting Details

Posting Text

Title Coordinator - STCC
Position Title Computer Laboratory Technician
Department STCC-TAF (IT)
Position Summary

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest began operation on July 1, 2000, through legislation that consolidated Shelby State Community College and State Technical Institute at Memphis. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs. We foster student success, transform lives, and increase the educational level of a diverse community in Shelby and Fayette counties. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools. We invite you to become a part of the Southwest Team!
This is a full time, fiscal year permanent position reporting to the Manager of Client Services. The Computer Lab Technician is under general supervision. He/she is primarily responsible for the deployment (repairs, maintenance, installation) and support of all microcomputer and related equipment at the college. The operating environment includes PC microcomputers with Microsoft Windows XP and Windows 2000 operating systems. PC servers with microcomputers, a 10/100 megabit Ethernet local area network (LAN), and wide area networks using frame relay, TCP/IP, and T1. The environment also includes Compaq Alpha Servers running Open VMS.

Typical Duties and Responsibilities
Required Qualifications
  • High School or equivalent; plus two years training in basis electronics or computer maintenance; with minimum of three years’ experience in computer repair/maintenance. * At least six (6) months experience as a microcomputer technician or technical support help desk analyst in a networked microcomputer environment is preferred.
  • Associate’s degree in Computer Technology or a related discipline is preferred.
  • Equivalent training and or experience will be considered.
Preferred Qualifications
Knowledge, Skills, Abilities and Work Characteristics
  • Knowledge of current microcomputer technology and equipment including: (Intel and Intel compatible) microcomputers or Macintosh microcomputers: laser and dot matrix printers: Windows XP, Windows 7 and Windows 10 operating systems, or Mac OS; Windows NT or Novell server environments.
  • Knowledge of current network technology and equipment including wide area networking, and local area networking.
  • Skills in solving problems excellently.
  • Skills in communication and interpersonal. * Ability to read and interpret engineering drawings and technical documentation.
  • Ability to repair, maintain, and install microcomputer equipment.
  • Ability to communicate with contractor.
  • Ability to lift 50 pounds.
Pay Rate
Posting Date 07/27/2017
Closing Date
Open until Filled Yes
Special Instructions to Applicants

This posting is for 2 positions.

Full-time employees at Southwest work 37.5 hours per week. Benefits include health insurance, annual and sick leave, tuition assistance and retirement.

Salary is commensurate with colleges pay scale.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employment is contingent upon

Type of Appointment Fiscal
FLSA Status Non-Exempt
Employment Category Clerical/Support
Location Southwest Tennessee Community College (Memphis)
Location of Position Macon Cove Campus
Posting Number 005866

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently employed by Southwest Tennessee Community College?
    • Yes
    • No
  2. * Do you have an Associates degree or higher from a regionally accredited institution?
    • No response
    • Yes
    • No
  3. * Do you have experience with use of a PC and other computer equipment?
    • yes
    • no
  4. * Describe your computer skills and how they will benefit you in this position. What technological proficiencies do you have that will enable you to provide student services, as well as support administrative functions? Include in the response the student information systems with which you are comfortable working.

    (Open Ended Question)

  5. * Please describe any experience in modifying, upgrading, and installing equipment, installing various software, and testing for operation:

    (Open Ended Question)

  6. * Do you have expertise in computer applications, database management, HRIS and insurance information systems, Microsoft Office products and the Windows operating system?
    • Yes
    • No
  7. * How did you hear about this opportunity?
    • Southwest TN Community College website
    • Higheredjobs.com
    • The Chronicle of Higher Education
    • The Commercial Appeal
    • Monster
    • Indeed
    • Personal Referral
    • Other

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Unofficial Transcript
Optional Documents
  1. Letter of Reference 1
  2. Letter of Reference 2
  3. Letter of Reference 3
  4. Additional Document (s)
  5. License/Certification