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Success Coach - Multiple Positions

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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The Tennessee Board of Regents or affiliated institution does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs, and activities sponsored by the Tennessee Board of Regents or affiliated institution.  https://policies.tbr.edu/system-office-non-discrimination-policy


Please see Special Instructions for more details.

Review of applications and scheduling of interviews will start immediately. To be considered for a position at Roane State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please be sure to include the complete Begin and End Dates under your Employment History. Please note: attaching a resume does not substitute for completion of the application form. Scan and attach required documents (diploma, High School Equivalency (HSE) Diploma, transcripts, certifications), and resume to the online application in Word or PDF format (less than 2 MB in size). Once the online application is complete a confirmation number will be given to the applicant verifying receipt of the application. Candidates who are called for an interview must notify Human Resources in writing of any reasonable accommodation needed prior to the date of the interview. Offer of employment contingent upon successful background check. We offer a comprehensive benefits package which includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts and state employee discounts. Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

Posting Details

Posting Text

Title Success Coach - Multiple Positions
Position Title Success Coach - Multiple Positions
Department RSCC-Enrollment Management
Position Summary

This position will provide holistic student support services and academic advising. The incumbent will guide students through the entire enrollment and advisement process which includes but is not limited to areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling. This position will serve as a mentor and coach throughout the academic tenure of assigned student supporting them from enrollment to graduation (in collaboration with faculty advisors upon the student’s completion of select benchmarks).

Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

Typical Duties and Responsibilities

Assist students in applying for admission to the college;
Assist students with career exploration and choice of academic major;
Assist students in developing an Academic Plan for timely completion;
Assist students in accessing resources for academic, financial and/or personal support;
Serve as an academic advisor
Coach and mentor students providing support in their academic career;
Coordinate with college personnel to resolve personal and financial issues that are barriers to student success;
Identify academically at-risk students and facilitate appropriate interventions;
Create individual educational plans and develop/coordinate appropriate interventions;
Maintain a flexible schedule for student advisement appointments;
Collaborate with faculty and staff on the delivery of support components;
Assist students/faculty advisors with completing Admissions, Financial Aid requirements and SAP Appeals;
Promote visibility of Student Success Coach through outreach to students and faculty;
Collaborate on individual student success strategies with faculty advisors;
Participate in specialized training.
Maintain detailed records.

Required Qualifications

Bachelor’s degree required; must receive within 60 days of hire (Official Transcripts Required)
Experience working with students in/out of the classroom;
Proficient in Microsoft software (Word, Excel, PowerPoint, etc.;
Experience with Banner Software is a plus;
Experience with Banner Document Management System is a plus;
Must be willing to travel to other RSCC campuses

Preferred Qualifications

Previous counseling or case management experience;
Previous experience working with Adult Learners;
Higher Education experience;
Academic Advising Experience;
Financial Aid Counseling/ Processing;
Admissions Counseling/Processing Experience.
Strong interpersonal skills
Strong communication skills
High energy
Strong organizational skills
Strong data collection and documentation skills
Capable of handling multiple projects
Strong Self-discipline and motivation
Ability to handle a high level of stress and meet deadlines
Ability to adapt to a changing work environment
Ability to maintain high expectations while providing nurturing support in student interactions
Ability to work with multiple constituencies
Strong time management skills

Knowledge, Skills, Abilities and Work Characteristics
Pay Rate Monhly
Posting Date 10/24/2017
Closing Date 11/24/2017
Open until Filled Yes
Special Instructions to Applicants

Review of applications and scheduling of interviews will start immediately.

To be considered for a position at Roane State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please be sure to include the complete Begin and End Dates under your Employment History. Please note: attaching a resume does not substitute for completion of the application form. Scan and attach required documents (diploma, High School Equivalency (HSE) Diploma, transcripts, certifications), and resume to the online application in Word or PDF format (less than 2 MB in size). Once the online application is complete a confirmation number will be given to the applicant verifying receipt of the application.
Candidates who are called for an interview must notify Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Offer of employment contingent upon successful background check.
We offer a comprehensive benefits package which includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts and state employee discounts.
Roane State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Roane State.

Type of Appointment Fiscal
FLSA Status Exempt
Employment Category Administrative
Location Roane State Community College (Harriman)
Location of Position
Posting Number 006062

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you read the note to applicants?
    • Yes
    • No
  2. * Do you currently have a Bachelor's Degree or will have a Bachelor's Degree by December 31, 2017?
    • Yes
    • Will have a Degree by December 31, 2017.
    • No
  3. * How many years of experience do you have working in Student Services?

    (Open Ended Question)

  4. * Which of the following campuses are you willing to accept a position for. [List all that apply.] Harriman, Oak Ridge, Scott County, Campbell County, Fentress County, Cumberland County, Morgan County, Loudon County. NOTE: There may not be a full time position available at all campuses.

    (Open Ended Question)

Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter
  3. Letter of Reference 1
  4. Letter of Reference 2
  5. Letter of Reference 3
  6. Unofficial Transcript